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Customer Service Excellence professional development

Select a Professional Development course... Customer Service Excellence Diversity Effective Business Writing Essential Sales Skills Listening and Communication Skills Managing Conflict Managing Difficult Conversations Managing Stress Managing Your Career Managing Your Time MBTI (Myers-Briggs Type Indicator) Negotiation Skills Presentation Skills Presentation Skills: Advanced Prevent Sexual Harassment in the Workplace

This course stresses the importance of being customer-focused in even the smallest of business decisions.Customer service is paramount in attracting and retaining a solid customer base. This course is for all employees, regardless of function or position.

Participants are asked to reflect on their own experiences as customers and to use these experiences, both positive and negative, to inform their service orientation. This course also reviews methods of assessing your department's or group's customer-service skills and helps you set goals to address areas that need improvement.

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