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Managing Conflict professional development

Select a Professional Development course... Customer Service Excellence Diversity Effective Business Writing Essential Sales Skills Listening and Communication Skills Managing Conflict Managing Difficult Conversations Managing Stress Managing Your Career Managing Your Time MBTI (Myers-Briggs Type Indicator) Negotiation Skills Presentation Skills Presentation Skills: Advanced Prevent Sexual Harassment in the Workplace

This course focuses on ways to effectively approach and mitigate workplace conflict. At the heart of this workshop is the premise that an increased ability to develop and maintain good working relationships is directly correlated to increased productivity and profitability. Participants will gain the tools to shift workplace conflicts into problem-solving opportunities. Participants learn to develop adaptive strategies for dealing with difficult interactions in the workplace, including conflicts involving strong emotions. They also learn processes and skills designed to systematically reconcile disagreements. This program discusses proven communication techniques that lead to more effective conflict resolution, leveraging case studies and role-playing to provide all participants with practice and feedback.

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