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Managing Difficult Conversations professional development

Select a Professional Development course... Customer Service Excellence Diversity Effective Business Writing Essential Sales Skills Listening and Communication Skills Managing Conflict Managing Difficult Conversations Managing Stress Managing Your Career Managing Your Time MBTI (Myers-Briggs Type Indicator) Negotiation Skills Presentation Skills Presentation Skills: Advanced Prevent Sexual Harassment in the Workplace

Difficult conversations affect morale and productivity. Whether we avoid these conversations or engage in them without appropriate understanding, they can seriously damage working relationships. The subsequent productively costs are staggering, and the personal cost in terms of stress and anxiety can be enormous. The focus of this course is on how to deal with difficult conversations most effectively. This interactive program offers a framework for approaching and dealing with our most challenging interactions. This course is appropriate for anyone, but it is particularly important for those who rely on developing and maintaining strong relationships with clients and colleagues to be successful.

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